Have queries about our moving and storage services? We've got you covered. Explore our FAQs below to find the answers you need before making your decision.
Frequently Asked Questions (FAQ)
What services do you provide?
How do I book your services?
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Booking is easy! Simply contact us through our website, phone, or email, and we will guide you through the process of scheduling your transport or storage service. You can also request a quote online to get started.
Do you offer interstate transport services?
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Yes, we specialize in both local and interstate transport, particularly between Victoria and New South Wales. We ensure safe and timely delivery of your goods to and from these locations.
What areas do you cover for local transport?
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We provide local transport services within Melbourne and Sydney. If you need to transport goods to further suburbs, we offer special delivery. Please speak with our customer service for further information.
How much will my transport service cost?
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The cost of our services depends on various factors such as the size, weight, and distance of the goods. We will provide an accurate estimate based on your specific requirements.
Is my cargo insured?
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Yes, we take every precaution to protect your cargo, but we also offer optional insurance coverage for added peace of mind. Please contact us for more information on our insurance options.
How long does it take for interstate delivery?
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Delivery times for interstate vary depending on the destination and distance. Typically, deliveries between Melbourne and Sydney take 1 days. For an exact estimate, we recommend discussing your specific needs with our team.
Do you provide packing and unpacking services?
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Yes, we provide professional packing and unpacking services to ensure your items are properly handled and protected during transit. Our team will take care of everything, from packing fragile items to unpacking them at the destination.
How do I prepare my goods for transport?
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We recommend packing your goods securely for safe transport. If you prefer our packing service, we will ensure everything is packed professionally. If you prefer to pack your items, make sure they are securely wrapped, labeled, and appropriately boxed or palletized.
Are there any items you cannot transport?
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For safety and legal reasons, we do not transport hazardous materials, perishable goods, or illegal items. If you're unsure whether your items are acceptable, feel free to reach out, and we can provide more specific guidelines.
Do you provide international shipping services?
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Currently, our focus is on local and interstate transport services between Victoria and New South Wales. However, we can assist with arranging connections to international shipping partners for global shipments. Please contact us for more details.
Are there any additional fees?
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Our standard fees cover the services we provide, but additional charges may apply for certain situations, such as extended storage, special handling, or after-hours service, please refer to JXX Terms & Conditions below. We will always inform you of any additional fees in advance, so there are no surprises.
Can you assist with customs clearance?
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We do not directly handle customs clearance for international shipments, but we can help you connect with our trusted partners who specialize in this area.
How do I cancel or reschedule my booking?
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If you need to cancel or reschedule your booking, please get in touch with our customer service team as soon as possible. We can assist with any changes and help ensure your new delivery requirements are met.